But it lacks the refinement of established competitors. The One looks good enough, with a simple silver bezel on its front and a grippy plastic shell that feels almost like a more comfortable version of fine sandpaper. As it turns out, Apple does use that extra $350 for something. Customer service told us we were out of luck and should have acted sooner, but after a good deal of nagging, back and forth, and escalation, we finally reclaimed the sacred privilege of buying the phone.ĭon’t expect great customer service from OnePlus. Our “invite” to buy the phone only arrived after many weeks of waiting, and though it said it was good for seven days, it expired prematurely, leaving us back in the cold. If you don’t participate in one of the company’s tone-deaf marketing campaigns, you have to enter an unknown queue and wait an unknown amount of time. Related: OnePlus launches sexist ‘Ladies First’ campaign It’s a waiting game that makes the mad scrum to buy an iPhone look like an orderly line at the bank. Getting a OnePlus One is not an easy task. Let’s take a step back for a minute, remove the earbuds, and turn off Tom Petty. And there’s no trickery it holds its ground in benchmarks.īut the numbers don’t tell the whole story. These specs match what you can get in the flagship phones from Sony, HTC, Samsung and LG. Want 64GB of space? That’s only $50 more. That $300 nets you a 5.5-inch 1920 x 1080 pixel LCD screen, a 2.5GHz quad-core Qualcomm Snapdragon 801 processor, 3GB of RAM, and 16GB of internal storage. It comes from a Chinese startup bent on disrupting the high price of smartphones, and on paper it nails that goal: At $300 unlocked, it costs half the price of familiar competitors like the Galaxy S5 and iPhone 5S. The One’s design lacks the refinement of established competing products like Galaxy S5. My tale with the OnePlus One is one of frustration, delight, more frustration, anger, acceptance, gratitude, and more frustration. Though these hiccups don’t individually ruin this exciting phone from a fresh-faced company, collectively they’re enough to make you realize that the promise of champagne on a beer budget comes with a hangover. A double tap on the screen turns it on, it’s way too sensitive, and though there’s an option to turn it off, it doesn’t work. This turns out to be one of many small, annoying bugs I discovered in my weeks with the OnePlus One. I turn it all off, pocket it and keep walking. The screen is on, the camera app is running, and the built-in flashlight is stuck on, blinding me. Who wouldn’t love a little Heartbreakers on a cool summer evening? But just as the smooth rasp of Power Drunk heats up, so does my front pocket. I’m trotting down Broadway to the tune of Tom Petty’s new album, and I couldn’t be happier.
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